22 takabet's Privacy Policy
Your personal information is important to us. This policy explains in detail how 22 takabet collects, uses, and keeps your information secure.
Table of Contents
1 Introduction and Applicability
This privacy policy applies to all users of the 22 takabet platform. When you browse the 22 takabet website, open an account, or use any service, you are considered to have agreed to the terms of this policy.
22 takabet believes that personal privacy is a fundamental right. We are therefore committed to maintaining full transparency in how we collect and use your information. This policy is an integral part of our Terms and Conditions and both documents should be read together.
This policy may also be available in English; however, for users in Bangladesh the Bengali version shall be considered the binding version. In the event of any language conflict, the Bengali version will take precedence.
2 Types of Information Collected
22 takabet collects two types of information — information you provide directly and information collected automatically. Details of these two categories are given below:
2.1 Personal Identification Information
- Full name (matching your national ID card or passport)
- Date of birth (for age verification)
- Mobile number and email address
- Mailing address (if required)
- National ID card number or passport number (for identity verification)
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
2.3 Technical Information
- IP address and device type
- Browser type and version
- Operating system information
- How long you stayed on the site and which pages you visited
- Login and logout time records
2.4 Gaming Activity Information
- Betting history, win and loss records
- Which games or categories were played most
- Bonus usage history
- Total session duration and amounts
3 How Information Is Collected
22 takabet collects information in the following ways:
- Registration Form: Information you provide when opening an account is collected directly.
- Identity Verification (KYC): Documents required to confirm your identity (such as scans of your NID or passport) are collected.
- During Transactions: Payment-related information is recorded at the time of deposit or withdrawal.
- Customer Support: When you contact us via live chat or email, those conversations may be stored.
- Cookies and Tracking: Technical information is collected automatically while you use the site (see Section 7 for details).
4 Purpose of Using Information
Collected information is used only for the following purposes:
4.1 Account Management
Personal information is used to create, verify, and keep your account active. Once identity verification is confirmed, transaction limits may be increased.
4.2 Processing Financial Transactions
The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. A record of each transaction is stored in your account history.
4.3 Providing Customer Support
Your account information and recent activity may be reviewed to assist you through 24/7 live chat or email. This helps ensure fast and effective resolution.
4.4 Security and Fraud Prevention
Information is analysed to detect unusual logins, suspicious transactions, or multiple-account patterns. This protects the security of your account and funds.
4.5 Responsible Gaming Support
Your gaming patterns are monitored, and if any unusual behaviour is noticed, steps may be taken in accordance with responsible gaming guidelines, such as offering the option to take a voluntary break.
4.6 Promotional Communications
With your consent, notifications about bonuses, offers, or important updates may be sent to you. You can opt out of these communications at any time.
5 Data Storage and Security
22 takabet uses industry-standard technology to protect your information:
- SSL Encryption: All pages and transactions on the site are encrypted using SSL (Secure Socket Layer) technology.
- Data Encryption: Stored sensitive information (passwords, payment details) is protected with strong encryption algorithms.
- Access Control: Only authorised staff can access your information, and every access is recorded.
- Security Audits: Regular security checks are conducted so that any vulnerabilities can be addressed promptly.
- Server Security: Our servers are housed in secure data centres with 24-hour monitoring.
Information is retained only for as long as it is needed. After an account is closed, information required to meet legal obligations may be retained for a set period.
6 Sharing Information with Third Parties
22 takabet does not sell your information. However, information may be shared with third parties in certain circumstances:
6.1 Payment Processors
Information required to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks. These service providers follow their own privacy policies.
6.2 Technology Partners
Technology companies that assist with game operations, security monitoring, and platform maintenance may access information to a limited extent. All such partners are bound by strict confidentiality agreements.
6.3 Legal Obligations
Information may be provided in response to lawful requests from courts, regulatory bodies, or law enforcement agencies under applicable Bangladesh law. In such cases, we provide only the specific information requested.
6.4 Business Changes
In the event of a change in company ownership, merger, or acquisition, user information may be transferred to the new owning entity. Prior notice will be given in such cases.
7 Cookies and Tracking Technologies
The 22 takabet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
7.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferred language, layout, and similar settings.
- Analytics Cookies: Used to understand which parts of the site are used most.
- Security Cookies: Help detect harmful activity.
7.2 Cookie Control
Non-essential cookies can be disabled from your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
8 Protection of Minors
22 takabet is for persons aged 21 and above only. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If an account holder is found to be under 21, their account will be closed immediately and the collected information will be deleted.
If you believe a minor is using this site, please inform our support team.
9 Your Rights
As a user of 22 takabet, you have the following rights:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: You can request correction of inaccurate or outdated information.
- Right to Deletion: In certain circumstances, you can request that your information be deleted (except information retained to meet legal obligations).
- Right to Restrict Processing: You can request that your information not be used for specific purposes.
- Right to Object: You can object to marketing messages or other specific uses.
- Right to Data Portability: You can request a copy of your information in a structured format.
To exercise these rights, contact our support team via live chat or email. Requests will be responded to within a reasonable time after receipt. You can also visit our FAQ page for common questions.
10 Policy Changes
22 takabet reserves the right to update this privacy policy at any time. If changes are made, the following steps will be taken:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified of significant changes.
- Continued use of the site after changes will be considered acceptance of the new policy.
It is therefore recommended that you review this page regularly. For other rules regarding use of the site, please read our About Us page.
11 Contact
For any questions, requests, or complaints regarding the privacy policy, please contact us:
- Live Chat: Contact us via 24/7 live chat from any page on the site.
- Email: [email protected]
We provide support in both Bengali and English. Queries sent by email are usually answered on business days.